Refund Policy

Refund Conditions

• The item(s) must be in new and unused condition, with the original tags and labels attached.
• The item(s) must be returned within 3 days of delivery.
• The return shipping cost is the responsibility of the customer unless the item(s) is defective or damaged.
• We do not accept returns of perishable goods, PPE, personalized items, gift cards, or special-order items.
• Products that are incompatible with your device, system, or software are not eligible for a refund or a replacement. You are responsible for checking the compatibility of the product before purchasing.
• We reserve the right to refuse a refund if the item(s) does not meet the above criteria.

Refund Method

We will issue your refund to the same payment method that you used to place your order. Depending on your bank or credit card company, it may take up to 14 days for the refund to appear on your statement.

Contact us

If you have any questions or concerns about our refund policy, please contact us at sales@ocbairnsdale.com.au

Return Policy for Portwest Apparel and Protective Workwear

• A 20% restocking fee applies to approved returns and will be deducted from the refund amount.
• Return shipping to the supplier in Altona, VIC is arranged at the customer’s cost.
• To be eligible for a return, items must be unused, unworn and returned in their original packaging.
• Custom or embroidered items are not eligible for return, unless required under Australian Consumer Law.